LEGAL
Privacy Policy
Privacy Policy
Privacy Policy
Faizn Design Limited ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights — in plain English.
We operate in full accordance with the Privacy Act 2020 (New Zealand) and all 13 Information Privacy Principles (IPPs) contained within it. The sections below address each principle as it applies to our business.
These Terms of Service ("Terms") govern your use of graphic design services provided by Faizn Design Limited ("Faizn", "we", "us", or "our"), a company incorporated in New Zealand under the Companies Act 1993. By engaging our services, placing an order, or signing a project agreement, you (the "Client") agree to be bound by these Terms.
These Terms are intended to be clear and fair. If anything is confusing, just ask us before you commit.
These Terms of Service ("Terms") govern your use of graphic design services provided by Faizn Design Limited ("Faizn", "we", "us", or "our"), a company incorporated in New Zealand under the Companies Act 1993. By engaging our services, placing an order, or signing a project agreement, you (the "Client") agree to be bound by these Terms.
These Terms are intended to be clear and fair. If anything is confusing, just ask us before you commit.
IPP 1 — Purpose of Collection
IPP 1 — Purpose of Collection
We only collect personal information for a lawful purpose that is directly related to running Faizn Design Limited and delivering graphic design services to you. We do not collect information just because it might be useful later. Specifically, we collect your information to: take on new clients, deliver agreed design work, send invoices, communicate about your project, and meet our legal obligations as a New Zealand company.
We only collect personal information for a lawful purpose that is directly related to running Faizn Design Limited and delivering graphic design services to you. We do not collect information just because it might be useful later. Specifically, we collect your information to: take on new clients, deliver agreed design work, send invoices, communicate about your project, and meet our legal obligations as a New Zealand company.
IPP 2 — Source of Collection
IPP 2 — Source of Collection
Wherever possible, we collect personal information directly from you — for example, when you enquire about our services, sign a client agreement, or send us a project brief.
In some cases, information may come from a third party, such as a referral who passes on your contact details. Where this happens, we will handle your information in exactly the same way as if we had collected it directly from you.
Wherever possible, we collect personal information directly from you — for example, when you enquire about our services, sign a client agreement, or send us a project brief.
In some cases, information may come from a third party, such as a referral who passes on your contact details. Where this happens, we will handle your information in exactly the same way as if we had collected it directly from you.
IPP 3 — Collection Notice
IPP 3 — Collection Notice
When we collect your personal information, we will make sure you know: who we are, why we are collecting it, what we intend to do with it, and who we may share it with. This Privacy Policy is the primary means by which we fulfil that obligation. If we ever collect information from you for a new purpose not covered by this policy, we will tell you at the time of collection.
When we collect your personal information, we will make sure you know: who we are, why we are collecting it, what we intend to do with it, and who we may share it with. This Privacy Policy is the primary means by which we fulfil that obligation. If we ever collect information from you for a new purpose not covered by this policy, we will tell you at the time of collection.
When we collect your personal information, we will make sure you know: who we are, why we are collecting it, what we intend to do with it, and who we may share it with. This Privacy Policy is the primary means by which we fulfil that obligation. If we ever collect information from you for a new purpose not covered by this policy, we will tell you at the time of collection.
IPP 4 — Manner of Collection
IPP 4 — Manner of Collection
We collect information fairly and lawfully. We do not collect information through deceptive, misleading, or unreasonably intrusive means. We collect only what is relevant to providing you with graphic design services — typically your name, contact details, and project-related materials you choose to share with us.
We collect information fairly and lawfully. We do not collect information through deceptive, misleading, or unreasonably intrusive means. We collect only what is relevant to providing you with graphic design services — typically your name, contact details, and project-related materials you choose to share with us.
IPP 5 — Storage and Security
IPP 5 — Storage and Security
We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification, or disclosure. Your information is primarily stored on password-protected, cloud-based tools and services.
While we take security seriously, no internet-based storage is entirely risk-free. If you have concerns about transmitting sensitive information, contact us to discuss alternatives.
We retain your information only for as long as necessary. Client files and communications are typically kept for seven years to meet New Zealand tax and record-keeping obligations, after which they are securely deleted.
We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification, or disclosure. Your information is primarily stored on password-protected, cloud-based tools and services. While we take security seriously, no internet-based storage is entirely risk-free. If you have concerns about transmitting sensitive information, contact us to discuss alternatives.
We retain your information only for as long as necessary. Client files and communications are typically kept for seven years to meet New Zealand tax and record-keeping obligations, after which they are securely deleted.
IPP 6 — Access to Your Information
IPP 6 — Access to Your Info
You have the right to ask us what personal information we hold about you, and to receive a copy of it. To make a request, contact us using the details at the end of this policy. We will respond within 20 working days as required by the Privacy Act 2020.
There are limited circumstances where we may decline an access request (for example, where providing the information would breach another person's privacy), and we will tell you if that is the case.
You have the right to ask us what personal information we hold about you, and to receive a copy of it. To make a request, contact us using the details at the end of this policy. We will respond within 20 working days as required by the Privacy Act 2020.
There are limited circumstances where we may decline an access request (for example, where providing the information would breach another person's privacy), and we will tell you if that is the case.
IPP 7 — Correction of Your Information
IPP 7 — Correction of Your Info
If you believe that personal information we hold about you is incorrect, incomplete, or out of date, you have the right to ask us to correct it. For example, if your email address or business name has changed, let us know and we will update our records.
We will respond to correction requests within 20 working days. If we disagree with a correction request, we will tell you why and note your request on the record.
If you believe that personal information we hold about you is incorrect, incomplete, or out of date, you have the right to ask us to correct it. For example, if your email address or business name has changed, let us know and we will update our records.
We will respond to correction requests within 20 working days. If we disagree with a correction request, we will tell you why and note your request on the record.
IPP 8 — Accuracy Before Use
IPP 8 — Accuracy Before Use
Before using your personal information, we take reasonable steps to make sure it is accurate, complete, and up to date. In practice, this means we rely on the information you provide us and ask you to keep us informed of any changes.
For example, if we are about to send a final invoice or important project communication, we will use the contact details on file. If those details are out of date, please let us know as soon as possible.
Where the Client is acquiring services for personal, domestic, or household use, the Consumer Guarantees Act 1993 (NZ) applies and nothing in these Terms limits or excludes rights the Client has under that Act.
Where the Client is acquiring services for business purposes, the parties agree that the Consumer Guarantees Act 1993 does not apply to the extent permitted by section 2(1) of that Act.
IPP 9 — Retention ; How Long We Keep Your Information
IPP 9 — Retention ; How Long We Keep Your Information
IPP 9 — Retention ; Information
We do not keep personal information for longer than is necessary for the purpose it was collected. Our standard retention periods are:
Client project files and communications — seven years from project completion, in line with Inland Revenue requirements
Invoicing and payment records — seven years
Enquiries that did not proceed to a project — deleted within 12 months
Website analytics data — retained in aggregate form only; no personally identifiable data is stored beyond 26 months
When information is no longer needed, it is securely deleted or anonymised.
We do not keep personal information for longer than is necessary for the purpose it was collected. Our standard retention periods are:
Client project files and communications — seven years from project completion, in line with Inland Revenue requirements
Invoicing and payment records — seven years
Enquiries that did not proceed to a project — deleted within 12 months
Website analytics data — retained in aggregate form only; no personally identifiable data is stored beyond 26 months
When information is no longer needed, it is securely deleted or anonymised.
IPP 10 — Limits on Use of Information
11. Commercial Law Act 2017
We only use your personal information for the purpose it was collected, or a directly related purpose. We will not use your information for unrelated purposes — such as adding you to a marketing list — without your explicit permission.
For example, your email address collected for invoicing purposes will not be used to send you promotional material unless you have opted in to receive it.
We only use your personal information for the purpose it was collected, or a directly related purpose. We will not use your information for unrelated purposes — such as adding you to a marketing list — without your explicit permission.
For example, your email address collected for invoicing purposes will not be used to send you promotional material unless you have opted in to receive it.
IPP 11 — Limits on Disclosure
IPP 11 — Limits on Disclosure
We do not sell your personal information to anyone. We only share it in the following limited circumstances:
With suppliers or contractors directly involved in your project — for example, a print supplier who needs your delivery address, or a photographer we commission on your behalf. We share only what they need to complete the task.
With our business software providers — for example, accounting tools used to generate and store invoices. These providers are bound by their own privacy policies and applicable law.
With authorities or regulators — where we are legally required to disclose information, such as to Inland Revenue or in response to a court order.
We do not disclose your information to any other third party without your prior written consent.
We do not sell your personal information to anyone. We only share it in the following limited circumstances:
With suppliers or contractors directly involved in your project — for example, a print supplier who needs your delivery address, or a photographer we commission on your behalf. We share only what they need to complete the task.
With our business software providers — for example, accounting tools used to generate and store invoices. These providers are bound by their own privacy policies and applicable law.
With authorities or regulators — where we are legally required to disclose information, such as to Inland Revenue or in response to a court order.
We do not disclose your information to any other third party without your prior written consent.
IPP 12 — Unique Identifiers
IPP 12 — Unique Identifiers
We do not assign unique government identifiers (such as IRD numbers or passport numbers) to our clients, and we do not require clients to provide such identifiers to us. This principle does not create any specific obligations for our business beyond confirming we do not use government-issued identifiers in our systems.
To the maximum extent permitted by law:
Faizn's total liability for any claim arising from or relating to services provided shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.
Faizn is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profit or business opportunity.
Faizn is not responsible for printing errors, colour variations, or production issues arising from third-party printers or suppliers once the Client has approved final files.
Colour representation on screen may vary from printed output. Faizn recommends requesting a physical proof before any large print run.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
IPP 13 — Overseas Disclosure (Transborder Data Flows)
IPP 13 — Overseas Disclosure
Some of the tools and services we use to run our business may store data on servers located outside New Zealand. This is common for cloud-based software. Examples include:
Google Workspace (Drive, Gmail) — servers may be located in the United States or other jurisdictions
Accounting software such as Xero, Stripe— New Zealand-based company, but may use overseas cloud infrastructure
Website analytics tools such as Google Analytics — data processed overseas
Before transferring your personal information overseas through these tools, we take reasonable steps to ensure that the recipient organisation is subject to privacy laws that provide comparable safeguards to the Privacy Act 2020, or that we have your authorisation to make the transfer.
We do not knowingly transfer your personal information to any overseas party that does not have adequate privacy protections in place.
Some of the tools and services we use to run our business may store data on servers located outside New Zealand. This is common for cloud-based software. Examples include:
Google Workspace (Drive, Gmail) — servers may be located in the United States or other jurisdictions
Accounting software such as Xero, Stripe— New Zealand-based company, but may use overseas cloud infrastructure
Website analytics tools such as Google Analytics — data processed overseas
Before transferring your personal information overseas through these tools, we take reasonable steps to ensure that the recipient organisation is subject to privacy laws that provide comparable safeguards to the Privacy Act 2020, or that we have your authorisation to make the transfer.
We do not knowingly transfer your personal information to any overseas party that does not have adequate privacy protections in place.
Privacy Breaches
Privacy Breaches
If we become aware of a privacy breach that poses a risk of harm to any individual, we will notify the Office of the Privacy Commissioner and the affected individuals as required under the Privacy
If we become aware of a privacy breach that poses a risk of harm to any individual, we will notify the Office of the Privacy Commissioner and the affected individuals as required under the Privacy
Links to Other Websites
Links to Other Websites
Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.
Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.
Changes to This Policy
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on our website or on request, with the date of last update shown at the top of the document.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on our website or on request, with the date of last update shown at the top of the document.
Faizn Design Limited
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Faizn Design Limited
[ Terms & Licensing ]
Offices
Auckland, NZ
10:33 NZST
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Who This Policy Applies To
Who This Policy Applies To
This policy applies to:
Current, past, and prospective clients of Faizn Design Limited
Visitors to our website
Anyone who contacts us by email, phone, or social media
This policy applies to:
Current, past, and prospective clients of Faizn Design Limited
Visitors to our website
Anyone who contacts us by email, phone, or social media